Help center

Short answers to the things people ask most. Can't find what you need? Email support@tailored-cv.com and a human will get back to you.

Getting started

• Import a resume by uploading a PDF or DOCX, or build one from scratch with the guided form.
• Paste a job description to see your match score and the keywords the role is asking for.
• Accept, skip, or undo each suggested rewrite - nothing changes without your say-so.

Tailoring & suggestions

• Suggestions are proposed one at a time so you stay in control of your voice.
• The match score climbs as you accept rewrites and pin keywords from the JD.
• Free accounts get 3 tailorings a month; Pro is unlimited.

Exporting

• Export to PDF or DOCX from the editor - both are ATS-safe by default.
• Switching templates never changes your content; you can export any template any time.

Account & billing

• Manage or cancel your subscription from Settings → Plan, which opens the Stripe billing portal.
• After cancellation you keep view-only access to existing resumes for 30 days.
• Export everything as JSON + PDFs whenever you like - your data is yours.

Still stuck?

Reach us at support@tailored-cv.com - include your account email and a screenshot if you can.